EVERYTHING YOU NEED TO KNOW
We've answered the most common questions to make your shopping experience as simple and transparent as possible.
If you can't find the answer you're looking for, our Customer Support Team will be happy to help.
ORDERS
How can I place an order?
Simply browse our store, add your favourite products to your cart and proceed to our secure checkout. Once your order has been confirmed, you'll receive a confirmation email with all the details.
Can I modify or cancel my order?
If your order has not yet been processed, we may still be able to modify or cancel it.
Please contact our Customer Support Team as soon as possible. Once an order has entered the fulfilment process, changes or cancellations may no longer be possible.
I didn't receive my order confirmation email. What should I do?
Please check your Spam or Junk folder first.
If you still can't find it, contact us and we'll be happy to resend your confirmation.
SHIPPING
Do you ship internationally?
Yes. We proudly ship to many countries around the world.
Shipping availability and delivery options may vary depending on your location.
How long does delivery take?
Delivery times depend on your destination and the shipping method selected at checkout.
Estimated delivery times are displayed during checkout and on our Shipping Policy page.
How can I track my order?
Once your order has been shipped, you'll receive a tracking number via email.
You can track your shipment anytime through our Order Tracking page.
My tracking hasn't updated yet. Is this normal?
Yes.
Tracking information may take 24–72 hours to update after your order has been shipped.
If there has been no update after several business days, please contact our support team.
RETURNS & REFUNDS
Can I return my order?
Yes.
If you're not completely satisfied with your purchase, you can request a return in accordance with our Return & Refund Policy.
When will I receive my refund?
Once your returned item has been received and inspected, your refund will be processed to your original payment method.
Processing times may vary depending on your payment provider.
PRODUCTS
Are your products covered by a warranty?
Where applicable, products are covered by the manufacturer's warranty or the warranty required by applicable consumer protection laws.
If you experience any issue, please contact our Customer Support Team.
Will the product look exactly like the photos?
We always strive to display our products as accurately as possible.
However, slight variations in colour or appearance may occur due to different screen settings or manufacturing updates.
PAYMENTS
Which payment methods do you accept?
We accept all major secure payment methods available at checkout, including major credit and debit cards, PayPal and other trusted payment providers where available.
Is my payment information secure?
Absolutely.
All payments are processed through secure and encrypted payment gateways. APYN never stores your payment information.
CUSTOMERS SUPPORT
How can I contact APYN?
Our Customer Support Team is always happy to assist you.
You can contact us through our Contact page or by email, and we'll respond as quickly as possible.
How long does it take to receive a reply?
We aim to respond to all enquiries within 24–48 business hours.
STILL NEED HELP?
If you couldn't find the answer you were looking for, don't worry.
Our Customer Support Team is here to help.
We're always happy to assist you and ensure you have the best possible experience with APYN.