Refund policy

Your satisfaction is our top priority.
Thank you for choosing APYN! If for any reason you are not completely satisfied with your purchase, we are here to help with a simple and stress-free return and refund process. Here's how our return policy works and how we can assist you.

Easy and Fast Returns

1. Return Timeframe
   You have 14 days from the date you receive your order to return the purchased items. This gives you ample time to decide if the product meets your expectations.

   Note! If you have chosen PREMIUM shipping, the return period is extended to 30 days from the receipt of your order, giving you more time to evaluate your purchase.

2. In Perfect Condition, Perfect Return
   To be eligible for a return, the products must be unused, undamaged, and in their original packaging. Some items, for hygiene or safety reasons, cannot be returned once opened, such as cosmetics, underwear, and sealed products.

3. How to Return an Item
   The return process is simple and quick. Just email us at infoapynofficial@gmail.com with your order number, product description, and, if necessary, a photo. You will receive all the instructions to return the item in the easiest way possible.

Refunds: Fast and Secure

1. When Will You Receive Your Refund?
   After receiving and inspecting the returned product, we will process the refund to the original payment method used for the purchase. Typically, the refund will be processed within 10 business days from the receipt of the return. Please note that shipping fees are non-refundable.

2. Products Excluded from Refunds
   Some items cannot be returned or refunded, including:

   • Sealed products that have been opened.
   • Customized or made-to-order products.
   • Products that, for hygiene or health reasons, cannot be returned (such as cosmetics and underwear).

3. Shipping Costs
   For returns, the shipping costs are the responsibility of the buyer, unless the received product is defective or incorrect. We recommend using a trackable shipping service for returns, so you can monitor the return process.

Exchanges Without Worries

If you have received a defective or damaged product, we want you to be fully satisfied. We will offer you a free replacement. Simply email us at infoapynofficial@gmail.com with a detailed description of the issue and attach photos, if possible. We will resolve the issue as quickly as possible.

Contact Us: We Are Here for You

If you have any questions or need assistance, our team is always available to help. Just email us at infoapynofficial@gmail.com, and we will do everything we can to resolve any issue.

Thank you for choosing APYN!
Your satisfaction is our main goal, and we are committed to providing you with a simple, safe, and enjoyable shopping experience.